Privacy Policy

At ArrowHire Pty Ltd (“ArrowHire”, “we”, “our”, or “us”), we take your privacy seriously and value the trust you place in us. This Privacy Policy explains how we handle your personal information — how we collect it, what we do with it, and how we keep it safe.

This policy applies to all hire services offered through arrowhire.com.au, including temporary fencing, portable toilets, crowd control barriers, and related equipment across Greater Melbourne, Geelong, and surrounding areas.

1. What We Collect and Why

To deliver a smooth and professional experience, we may collect the following types of personal information:

Your name and contact details
Your address or site location
Your email or phone number
Payment and invoicing information
Booking/job details
Feedback or reviews you share with us

We collect this information when you:

Submit a booking or enquiry through our website
Contact us by phone, email, or social media
Speak with us on-site or in person

2. How We Use and Share Your Information

We use the information you provide to:

Confirm bookings and organise deliveries
Process payments and issue invoices
Keep in touch about your hire
Respond to enquiries quickly and accurately
Improve how we work and serve you
Let you know about services you might find helpful (you can opt-out any time)

Sometimes we work with trusted service providers — such as delivery partners, payment processors, or IT support — and may share limited information with them to help us deliver our service. We make sure these providers respect your privacy as much as we do.

3. Keeping Your Information Secure

We take strong measures to protect your personal information. These include:

Secure password-protected systems
Restricted access for authorised team members only
Encryption to protect data during transmission

We only keep your information as long as needed to meet legal, business, or customer service requirements. After that, it’s securely deleted or de-identified.

4. Accessing or Updating Your Details

You’re welcome to access the personal information we hold about you or ask us to update it if anything changes. Simply reach out using the contact details below. We may ask you to verify your identity to keep your data safe.

5. Cookies and Online Tools

Like many websites, we use cookies and analytics tools to help improve your browsing experience. These tools help us:

Understand how people use our website
Make the site faster and easier to use
Remember your preferences

We use Google Analytics to collect general information like browser type, device used, and site usage — but not your name or contact details. You can manage cookies in your browser settings or opt out of Google Analytics here.

6. Information Stored Overseas

Some of our trusted service providers may store data in secure servers outside of Australia. Wherever your data is held, we ensure it’s protected by systems and agreements that meet Australian privacy standards.

7. Questions or Feedback

We’re here to help. If you have questions about this policy, or if something doesn’t feel right, please get in touch:

ArrowHire Pty Ltd
Email: admin@arrowhire.com.au
Phone: 1300 447 344
Postal: PO Box 224, Niddrie VIC 3042

8. Keeping You Informed

We may update this Privacy Policy from time to time as our business grows or as regulations change. When that happens, we’ll publish the updated version here and let you know if anything important changes.